Frequently Asked Questions

CARMELLA JARVI'S ART | GLASS | SHIPPING FAQ:

PAINTING NOTES: Unless specified, all paintings are unframed.

Artist uses archival materials and professional acrylic paints. Panels have hanging hardware on back. Contact the artist for advice/questions regarding framing.

GENERAL GLASS NOTES: Jarvi’s glass is not meant to be functional. (Food safe commissions available, with top layer of clear.)

Each piece is unique and one of a kind. Most are kiln glass formed.

Glass needs to be well lit — to fully appreciate depth and intricacies of hand made beauty. (Glass likes to be cleaned often.)

The artist uses gorgeous Bullseye Glass — made in Portland, OR. Colors online will be slightly different in person. (Can’t control color on monitors/screens.)

COMMISSIONS: Carmella Jarvi enjoys making custom commissions. Depending on the size, will be up to six months from start to installation. Contact artist to discuss. (Initial coversations/project estimate are free.)

CLEANING: Glass is strong, but hand made. Treat with care. (Glass likes to be cleaned often.) Clean with soft cloth and vinegar Windex, rubbing alcohol or other mild glass cleaner. If you use “museum gel” to secure the glass bottom, use a tiny bit in several places. After pushing glass firmly in place, will hold until the item is twisted to remove.

Artist will send Museum Gel if glass needs it. IF client has kids (or animals that roam), please request Museum Gel. Very important to use separate cloth/paper towel to clean museum gel off glass. Will leave a residue. (Museum Gel is reusable.)

INSTALLATION: Glass is fine outside — if intended** for exterior display.

[Check with artist** if unsure. Because of the process Jarvi uses, rarely is glass surface completely smooth. If you live in area where it freezes, talk with her to make sure it’s okay to install your piece outside.]

Bullseye Glass and Hang Your Glass products have been tested — and have no problems** — in extreme heat and cold temps.

Wall mounted pieces use Hang Your Glass system — including special glass adhesive — and, are totally fine installed outdoors**.

If installing on exterior wall (like outdoor kitchen/ entertaining area), must use extra long fasteners/screws/anchors (totally sealed from elements… able to expand/contract as temps change) that will not dislodge with extended exposure to weather. Jarvi suggests there’s an overhang or covering shielding the piece.

[Have a professional install your piece if exterior location is desired.]

Wall mounted groups come with paper template to make installation/arrangement easy. (Though the artist is fine with glass being rearranged and even separated into smaller composites. That is part of the fun with her work.)

SHIPPING: Shipping is flat $25 fee for contiguous USA. IF Local — Charlotte, NC — delivery/pick up can be arranged with artist. Shipping fee will be refunded.

Email the artist if you have questions.

[International shipping available. Contact the artist.]

NOTE: IF your glass/art arrives damaged, take LOTS of pictures of box, packing, and damaged glass/art. Keep all packaging. Keep everything.

You must quickly notify BOTH the shipping carrier AND the artist of the damage. And, immediately file claim with carrier. IF box is perfect and damage came from artist’s packing of glass [which has never happened], she will fully refund cost of the piece and shipping costs.

Because each piece is completely unique, replacement work will be similar, not exact.

Contact info: carmella@carmellajarvi.com or 980-253-9170 [call or text]

RETURNS: Carmella Jarvi has never had any art returned.

But, IF you are unhappy with the piece IRL, contact the artist within 24 hours. Carefully repack and return the piece. Upon receipt of undamaged glass/paintings, you will be refunded cost of the artwork minus original shipping charge.